Important Notice: Potential USPS Mail Delivery Delay


Dear Valued Customers,

We want to inform you about recent changes by the United States Postal Service (USPS) that may affect the delivery time of your utility statements.

USPS Service Adjustments

The USPS has implemented a new plan that modifies mail collection and processing times, especially impacting areas located more than 50 miles from a Regional Processing & Distribution Center. This change may result in an additional day added to the delivery times for certain First-Class mail items.
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Additionally, the USPS has lowered its service performance targets for First-Class mail, setting more lenient goals for on-time delivery. This adjustment indicates that mail delivery may be slower than in previous years.
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Furthermore, both the USPS Inspector General and the Postal Regulatory Commission have expressed concerns about these plans, suggesting that the changes could lead to further delays in mail delivery.
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Our Commitment to Prompt Billing
At Seis Lagos Utility District, we prioritize timely communication. We generate and send out your utility statements immediately upon processing. However, please be aware that once the statements are handed over to the USPS, delivery times are beyond our control.

Alternative Billing and Payment Options
To ensure you receive your statements promptly and avoid any potential delays:

  • Electronic Billing: Opting for electronic statements can provide quicker access to your billing information.
  • Online Payment: Consider using our online payment system for faster transactions.
  • SMS Notifications and Pay by Text: We now offer SMS capabilities for emergency alerts, bill notifications, and even pay-by-text convenience. By signing up for SMS, you'll unlock features that make utility management easier than ever:
    • Emergency Alerts: Stay informed with critical updates delivered straight to your phone during emergencies.
    • Pay by Text: Paying your bill is now as simple as replying to a message! Save your payment method, and when your bill is due, just reply "PAY" to complete your payment.
    • Custom Notifications: Receive updates on statements, delinquency notices, autopay confirmations, high usage alerts, and more.

To register for SMS notifications, log in to your account at https://slud.epayub.com, click "I Want to Change My Communication Preferences," and enable SMS notifications.
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For more information on these options, please visit our Bill Payment Options and Resources pages.

We appreciate your understanding and patience regarding these USPS service changes. If you have any questions or need assistance with alternative billing options, please don't hesitate to contact our customer service team.

Sincerely,

Seis Lagos Utility District

Posted: Feb 6, 2025
2:20 PM